FAQ
When Can I Expect My Order?
Apparel and prints should have a delivery time of about a week or! Mystery sticker packs, keychains, and other merchandise is handled by me, so the turnaround time can be between a week to a month depending on what country you live in.
Tracking
Going forward, all Junipur Ridge orders will offer a tracking number on products at an additional cost. This includes mystery sticker packs and keychains. If you would like to add tracking to your order add this item to your cart:
Customs
Customs are fees that customers outside of the US might have to pay to receive their order. These fees vary depending on your country and their laws, therefore I cannot account for this! If you cannot pay the customs fee your order will be sent back to me.
Can I Return / Exchange My Order?
Please check Fourthwall's Returns & FAQ policy for returns on apparel. If you receive a product damaged, broken, or otherwise incorrectly, please reach out to me and we'll find a way to remedy the issue!
Can I Change My Address?
Absolutely! You should have the option to edit your address before the product has shipped. If you are having difficulty with this, please reach out to me and I can fix it for you!
When Can I Expect My Preorder?
This can vary depending on the nature of the preorder item. Keep in mind, perorders have not been manufactured yet. I will wait until I have a sizable amount of preorders for an item before having it manufactured to justify costs. This means the preorder process can take a few months to fulfill.
Can I Enter In A Giveaway?
Please only enter in merch giveaways if you are 18+ and live in an area that allows for giveaways. If you enter in a giveaway and you do NOT live in an area where giveaways are allowed, your entry will be given to someone else.